Terms and Conditions for KLUGSYS UG
Last Updated: July 15, 2025
Acceptance of Terms
By accessing or using the Website, whether as a registered user or guest, you confirm that you are at least 16 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into these Terms.
We may update these Terms periodically to reflect changes in our services or legal requirements. Updated Terms will be posted on the Website with the effective date. Continued use of the Website after updates constitutes acceptance of the revised Terms.
You must agree to these Terms before proceeding to use the Website, either by clicking 'Accept' during onboarding or by continuing to use the Website as a guest.
User Obligations
You agree to use the Website in compliance with these Terms and all applicable laws, including but not limited to GDPR (EU Regulation 2016/679), UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), and the German Act Against Unfair Competition (UWG).
You must provide accurate and complete information when interacting with the Website, such as submitting inquiries or registering an account.
You are responsible for maintaining the confidentiality of any account credentials and for all activities conducted under your account.
You must notify us immediately at info@klugsys.com if you suspect unauthorized use of your account or any security breach.
Prohibited Conduct
Engage in fraudulent, illegal, or unauthorized activities, including misrepresenting your identity or submitting false inquiries.
Attempt to hack, reverse-engineer, or disrupt the Website’s functionality or security.
Use automated tools (e.g., bots, scrapers) to extract data without our prior written consent.
Post or transmit harmful content, including malware, defamatory material, or content violating third-party rights.
Use the Website for commercial purposes without our explicit permission.
Violation of these provisions may result in immediate suspension or termination of your access to the Website, and we may report illegal activities to relevant authorities.
Data Protection
We collect, store, and process personal data (e.g., name, email, phone number, IP address) in accordance with our Privacy Policy, GDPR, PDPL, and other applicable data protection laws. For details, please refer to our Privacy Policy at https://klugsys.com/privacy-policy.
By using the Website, you consent to the collection and processing of your personal data as described in the Privacy Policy. Under GDPR, you have rights to access, rectify, erase, restrict, or object to the processing of your data, and to data portability.
For guests, we collect only anonymized data (e.g., session identifiers) for analytics purposes, which does not constitute personal data under GDPR or PDPL.
User Content
Any content you submit (e.g., inquiries, feedback, reviews) is your responsibility. You confirm that your content is accurate, lawful, and does not infringe on third-party rights.
By submitting content, you grant KLUGSYS UG a non-exclusive, worldwide, royalty-free, perpetual license to use, store, process, and display such content to provide and enhance the Website’s Services.
We may remove or moderate user content that violates these Terms or applicable laws at our discretion.
Intellectual Property
All Website content, including text, images, logos, software, and technical documentation, is owned by or licensed to KLUGSYS UG and protected by German copyright laws (UrhG) and international intellectual property treaties.
You may not reproduce, distribute, modify, or create derivative works from Website content without our prior written consent.
The 'KLUGSYS' name and logo are trademarks of KLUGSYS UG. Unauthorized use is prohibited.
Product and Service Information
The Website provides information about KLUGSYS UG’s smart home technology products and services for informational purposes. We do not guarantee the accuracy, availability, or suitability of listed products or services.
Any agreements or transactions arising from Website use (e.g., product purchases, service contracts) are solely between you and KLUGSYS UG or relevant third parties. We are not liable for third-party transactions unless explicitly stated.
Limitation of Liability
To the fullest extent permitted by applicable law, KLUGSYS UG, its affiliates, and partners shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website, including loss of profits, data, or opportunities.
We do not guarantee uninterrupted or error-free access to the Website and are not liable for disruptions caused by factors beyond our control (e.g., network failures, force majeure).
Our total liability for any claim arising from these Terms shall not exceed €100 or the amount paid by you for Website-related services, whichever is lower, unless otherwise required by mandatory consumer protection laws.
Indemnification
You agree to indemnify and hold KLUGSYS UG, its affiliates, officers, and employees harmless from any claims, losses, or damages (including legal fees) arising from your breach of these Terms, misuse of the Website, or violation of third-party rights.
Termination
You may stop using the Website at any time. Registered users can delete their account via the Website’s settings, subject to our data retention policies as outlined in the Privacy Policy.
We may suspend or terminate your access to the Website at our discretion, with or without notice, if you violate these Terms or engage in activities harmful to the Website or other users.
Upon termination, your right to access the Website ceases, but provisions related to intellectual property, liability, indemnification, and data protection survive.
Governing Law and Dispute Resolution
These Terms are governed by the laws of Germany, with specific application of the laws of Baden-Württemberg where applicable.
Any disputes arising from these Terms shall be resolved through amicable negotiation. If unresolved, disputes shall be referred to the competent courts in Stuttgart, Germany, unless otherwise required by mandatory consumer protection laws.
For EU consumers, you may use the EU Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr). For UAE consumers, you may contact the relevant UAE consumer protection authorities.
Miscellaneous
Force Majeure: We are not liable for delays or failures in Website performance due to events beyond our control, including natural disasters, wars, or government restrictions.
Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect.
Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and KLUGSYS UG regarding Website use.
Language: These Terms are provided in English and German. The German version is available upon request and prevails for users in Germany in case of discrepancies, unless otherwise required by applicable law.
Contact Us
For questions, complaints, or support regarding these Terms or the Website, contact us at:
Managing Director: Senbaha Karthhekeyan, Chandrabalan
Phone: +49172227732441
Email: info@klugsys.com
Address: KLUGSYS UG (limited liability), Am Ritzerefelder Hof 12, 52134, Herzogenrath, Deutschland
