Privacy Policy

KLUGSYS UG ("we", "us", or "our") is a company registered in Germany. We operate the website https://KLUGSYSUG.com/. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services. We follow the EU General Data Protection Regulation (GDPR), the UAE Personal Data Protection Law (PDPL, Federal Decree-Law No. 45 of 2021), and other data protection laws. By using our website, you agree to this policy. The policy is available in English and German. In case of differences, the German version will apply for users in Germany unless required otherwise by applicable law.

1. Introduction

Your privacy is important to us. This Privacy Policy aims to be transparent about how we collect, use, and protect your personal data when you interact with our website, which provides information about our smart home technology solutions and related services. For any questions, contact us at privacy@KLUGSYSUG.com. privacy@KLUGSYSUG.com.

2. Data We Collect

  • Identity Data: Full name, nationality (if provided).
  • Contact Data: Email address, phone number, postal address.
  • Service Preferences: Information about interests in smart home technology products or services (e.g., product inquiries, preferences).
  • Technical Data: IP address, device type, browser type, operating system.
  • Usage Data: User activity on the Website (e.g., pages visited, time spent, clicks).
  • Communication Data: Interactions with support, inquiry forms, or other communications.

Methods of Collection

  • Directly from You: When you submit inquiries, register an account, or contact us.
  • Automatically: Via cookies and tracking technologies (see Section 7).
  • From Third Parties: Through partners or service providers (e.g., CRM tools, analytics providers) with your consent or as permitted by law.

3. Legal Basis for Processing

  • Consent: For marketing communications or non-essential cookies.
  • Contract: To fulfill inquiries or provide services you request.
  • Legitimate Interests: For website analytics, security, and service improvement, provided your rights are not overridden.
  • Legal Obligation: To comply with applicable laws, such as tax or consumer protection regulations.

4. How We Use Your Data

  • Provide and improve our Website and services.
  • Respond to inquiries and provide customer support.
  • Analyze Website usage to enhance user experience.
  • Send marketing communications (with your consent).
  • Ensure Website security and prevent fraud.
  • Comply with legal obligations.

5. Data Sharing

  • Service Providers: Third-party processors (e.g., hosting, analytics, CRM tools) who are contractually obligated to comply with GDPR and PDPL.
  • Legal Authorities: When required by law or to protect our rights.
  • Business Partners: For joint services, with your consent or as permitted by law.

All third-party processors are bound by data protection agreements, and international data transfers comply with GDPR Article 46 (e.g., Standard Contractual Clauses) and PDPL requirements.

6. Your Rights

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data, subject to legal retention obligations.
  • Restriction: Limit the processing of your data in certain cases.
  • Objection: Object to processing based on legitimate interests or for marketing.
  • Data Portability: Receive your data in a structured, machine-readable format.
  • Withdraw Consent: Withdraw consent at any time, without affecting prior processing.

To exercise these rights, contact us at privacy@KLUGSYSUG.com. We will respond within one month (GDPR) or as specified by PDPL, with possible extensions for complex requests. privacy@KLUGSYSUG.com.

7. Cookies and Tracking Technologies

  • Ensure essential Website functionality (Essential Cookies).
  • Analyze user behavior for service improvement (Analytics Cookies).
  • Deliver targeted marketing (Marketing Cookies, with consent).

You can manage cookie preferences via our cookie consent tool or your browser settings. For details, see our Cookie Policy.

8. Data Security

We implement technical and organizational measures to protect your personal data, including encryption, access controls, and secure servers. However, no online transmission is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your data may be transferred to and processed in Germany or other countries. We ensure compliance with GDPR and PDPL for cross-border transfers, using safeguards like EU Standard Contractual Clauses.

10. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. For example:

  • Inquiry data: Retained for 1 year after resolution, unless further engagement occurs.
  • Account data: Retained until account deletion, subject to legal retention periods (e.g., 10 years for tax purposes under German law).

11. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the effective date. Continued use of the Website constitutes acceptance of the revised policy.

12. Contact Us

For questions or to exercise your data protection rights, contact us at:

  • Data Protection Contact: Senbaha Karthhekeyan, Chandrabalan
  • Phone: +49172227732441
  • Email: privacy@KLUGSYSUG.com
  • Address: KLUGSYS UG (limited liability), Am Ritzerefelder Hof 12, 52134, Herzogenrath, Deutschland
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