Terms and Conditions

Terms and Conditions for KLUGSYS UG

Last Updated: 19 May 2026

1. Acceptance of Terms

By accessing or using the Website, whether as a registered user or guest, you confirm that you are at least 16 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into these Terms.

We may update these Terms periodically to reflect changes in our services, legal obligations, technologies, or operational requirements. Updated Terms will be published on the Website with the revised effective date. Continued use of the Website after updates constitutes acceptance of the revised Terms.

You must agree to these Terms before proceeding to use the Website, either by clicking “Accept” during onboarding, submitting forms, interacting with chatbot services, or continuing to use the Website as a guest.

2. User Obligations

You agree to use the Website in compliance with these Terms and all applicable laws, including but not limited to:

You must provide accurate and complete information when interacting with the Website, including when submitting inquiries, chatbot messages, demo requests, or registering accounts.

You are responsible for maintaining the confidentiality of any account credentials and for all activities conducted under your account.

• GDPR (EU Regulation 2016/679)
• German Digital Services Act (DDG)
• UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL)
• German Act Against Unfair Competition (UWG)

You must notify us immediately at info@klugsys.com if you suspect unauthorized access, misuse, or any security breach involving your account or submitted information.

3. Prohibited Conduct

You may not:

Violation of these provisions may result in suspension or termination of access and may be reported to relevant authorities where legally required.

• Engage in fraudulent, illegal, deceptive, or unauthorized activities.
• Attempt to hack, reverse-engineer, interfere with, or disrupt the Website, chatbot systems, APIs, or related infrastructure.
• Use automated tools (e.g., bots, scrapers, crawlers) to extract data without prior written permission.
• Submit malicious code, malware, spam, or harmful content.
• Violate intellectual property rights or third-party rights.
• Use the Website, AI systems, or chatbot services for unlawful, abusive, discriminatory, or harmful purposes.
• Attempt to misuse AI-generated outputs or rely on them for unlawful activities.

4. Data Protection and Privacy

We collect, store, and process personal data in accordance with our Privacy Policy and applicable data protection laws.

This may include:

• Name
• Email address
• Phone number
• IP address
• Business/company information
• Chatbot interactions
• Technical and browser-related information

For details, please refer to our Privacy Policy:

By using the Website, you acknowledge and agree to the processing of personal data as described in the Privacy Policy.

5. Chatbot and AI-Based Services

The Website may provide AI-powered tools, assistants, or chatbot features for informational and business communication purposes.

Users are responsible for the information submitted during chatbot interactions. You should not submit confidential, sensitive, regulated, or legally protected information through public chatbot interfaces.

AI-generated responses are provided for informational purposes only and may contain inaccuracies or incomplete information. KLUGSYS UG does not guarantee the correctness, completeness, or suitability of AI-generated outputs.

We reserve the right to monitor, improve, moderate, restrict, or discontinue chatbot services at any time.

6. User Content

Any content you submit (including inquiries, chatbot messages, feedback, reviews, uploaded materials, or communication data) remains your responsibility.

You confirm that your content:

• Is lawful and accurate
• Does not infringe third-party rights
• Does not contain malicious or prohibited material

By submitting content, you grant KLUGSYS UG a non-exclusive, worldwide, royalty-free license to use, process, store, display, and analyze such content solely for the operation, improvement, and provision of services.

7. Intellectual Property

All Website content, including but not limited to:

is owned by or licensed to KLUGSYS UG and protected under German copyright laws (UrhG), trademark laws, and international intellectual property regulations.

You may not reproduce, distribute, modify, or create derivative works without prior written consent.

The names “KLUGSYS”, “Hayy.AI”, “KlugProp”, and “KlugSpice” may constitute protected trademarks, trade names, or business identifiers. Unauthorized use is prohibited.

• Text
• Images
• Logos
• Software
• AI models and prompts
• Technical documentation
• Designs and branding

8. Product and Service Information

The Website provides information regarding KLUGSYS UG’s:

All information is provided for general informational purposes only. We do not guarantee uninterrupted availability, accuracy, completeness, or suitability of specific products or services.

• AI consulting services
• AI agent development
• Generative AI and LLM integration
• Software engineering and automation solutions
• Real estate technology services
• Automotive technology solutions
• Digital transformation and enterprise software services

9. Limitation of Liability

To the fullest extent permitted by applicable law, KLUGSYS UG, its affiliates, employees, contractors, and partners shall not be liable for indirect, incidental, consequential, or special damages arising from:

We do not guarantee uninterrupted, secure, or error-free access to the Website or related services.

• Use of the Website
• AI-generated outputs
• Service interruptions
• Third-party integrations
• Data loss
• Security incidents beyond reasonable control

10. Indemnification

You agree to indemnify and hold harmless KLUGSYS UG, its affiliates, officers, employees, and partners against claims, liabilities, damages, losses, and costs arising from:

• Your breach of these Terms
• Misuse of the Website or chatbot systems
• Violation of applicable law
• Violation of third-party rights

11. Termination

You may discontinue use of the Website at any time.

We reserve the right to suspend, restrict, or terminate access to the Website, chatbot systems, or related services without prior notice where:

• These Terms are violated
• Security concerns arise
• Illegal or harmful activities are detected
• Operational or technical reasons require restriction

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany.

Where legally permissible, the place of jurisdiction shall be Aachen, Germany.

Before initiating legal proceedings, both parties shall attempt to resolve disputes amicably through good-faith negotiations.

13. Miscellaneous

Force Majeure:
We are not liable for delays or failures caused by events beyond our reasonable control.

Severability:
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain unaffected.

Entire Agreement:
These Terms, together with the Privacy Policy and any additional contractual agreements, constitute the entire agreement regarding Website use.

Language:
These Terms may be provided in English and German. In case of discrepancies, the German version shall prevail for users located in Germany.

14. Contact Information